Water Meter Replacement Program

Frequently Asked Questions:

Q: What is the cost to have my water meter replaced?

A: There is NO CHARGE to water customers to replace their water meter providing there is access to the water meter. This program will also not affect the delivery of your water, or your water bill.

Q: Why does my water meter need to be replaced?

A: The new meters provide a more accurate water usage read.  The new meters will be read automatically via radio transmitted mounted outside of your home. This increases efficiency, improve water accountability, and provide the homeowner/consumer with more current and accurate information.

Q: When will my water meter be replaced?

A: Please refer to the zone map to view when your neighborhood is due for replacement. Exact dates are not available at this time. When your zone is due for replacement, you will receive a mailer with a QR code to make an appointment. This is subjected to change based on progress of this replacement project and we will continue to update frequently.

Q: How can I schedule an appointment to have my water meter replaced?

A: You will receive a mailer with a QR code when your zone is up for replacement. You may also call Village Hall if the QR code is not working. Please DO NOT schedule an appointment if you have not received a mailer. Through this QR code or by calling Village Hall at 847-356-6100, you will be able to reschedule or cancel your appointment if needed.

Q: I won’t be home during the allotted appointment times. How can I have my water meter replaced?

A: Someone 18 years or older must be home during the appointment, as meters are typically located inside in the basement, utility closet, or crawl space. Please contact Village Hall at 847-356-6100 to discuss alternative arrangements.

Q: How long will the new water meter installation take?

A: Typically, new water meter installations can be completed in thirty minutes, however this depends on location of the water meter, how accessible it is, and if there are any items in front of the meter. Installation may take longer in more difficult locations.

Q: What if I am not interested in getting a new water meter? Am I able to opt out of this replacement program?

A: This is a mandatory replacement program to replace obsolete water meters with new automated meters. Homeowners are unable to opt out of this program (5-4-1 Ord. 2016-04-03, 4-13-2016) (5-4-1 Ord. 2009-02-04, 02-25-2009).

Q: What is required for replacement of my water meter?

A: Water Department staff will need to shut off your water service using the shut-off valve at the meter to complete the new water meter installation. Please remove any items in front of the meter so that the meter is easily accessible for staff.